So I had a fun day yesterday. I get into work only to find I can't use any of my systems. Not a problem, this happens to a few agents from time to time every few months or so, and it tends to get fixed in a few hours.
But it's not just me, it's half the center. And it's not getting fixed very quickly. And the alert system (one of the few that's working) is indicating that it's due to a contract end date.
So I sit around, checking my systems periodically, getting caught up on recent policy updates, balancing my pen on my nose, that sort of thing. And the hours drag on...
Finally, someone comes along and asks people who can't log in to all gather around in one room. We're sitting around, and some people are starting to get nervous. In walks in an operations manager (see: my boss' boss). And we do a course on first call resolution, I don't take any calls all day long, and I come back to work today and everything's fixed. Thank goodness, sitting around all day surfing the net is fine for days off, but I couldn't live with that all the time at work.
So yeah, not a good day.